We are committed to safeguarding the privacy of our customers while providing the highest possible quality of service. We only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998, and will not pass on any customer information to third parties.
In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03 we do not send random marketing emails to personal email addresses (spam).
What kind of personal information we collect?
• If you are an account holder, we will collect information such as your name, gender and age as well as your billing/shipping address, orders, invoices/receipts, email address and telephone number
• Information relating to your interactions with us either in our stores of via website orders
• Details of payment (we do not store card numbers, they are stored by third party finance companies, PayPal and Stripe)
• If you interact with us via social media platforms, your username and display name
When do we collect personal information?
• When you place an order for either products or services either via our website over by telephone
• When you make a purchase with us
• When you contact us via email
• When you interact with us via social media platforms
• When you leave a review on a product or our business on our website
• When you use a contact form on our website
How and why we use your personal information?
When we collect information about you, we use it to process your order, respond to your queries, deal with your returns and maintain/manage your account. Only with your consent will we use your data to offer promotions, services and products.
We may send your details to, or use information from, credit reference and fraud prevention agencies.
We handle your data with the uttermost care ensuring we take the necessary steps to protect it. We use ‘https’ (Hypertext Transfer Protocol Secure) to secure communication over the computer network including access to all transactional areas of our website. Any access to your personal data is password protected. Sensitive/payment data is held only by third party banking companies, Stripe and PayPal.
How long is your personal data kept?
Your personal data that we collect and process is only retained for as long as necessary for the purpose it was initially collected.
Your personal data will be either be deleted or will be made anonymised at the end of the retention period. When your personal data has been combined with order details, it will be kept for up to 10 years. However, when you provide us with your personal data for surveys, competitions or offers/promotions- it will be kept for 5 years.
Your rights over your personal data
It is your right to request:
• Us to stop using your personal data when you withdraw consent
• Access to any personal data that we hold about you on our system
• We correct any personal data when it is deemed incorrect
Despite giving us consent to use your personal data, you reserve the right to change your mind at any point and withdraw your consent.
How can you correct or access your personal data?
It is your right to request a copy of the information that we hold about you. If you would like us to send you a copy of some or all personal information, please get in contact with us either by phone, email or write to us at the below address.
55 Hatherley Crescent, PO16 9TH, Portchester, Hampshire.
It is possible that you may incur a small fee for this service.
We would like to ensure that personal information we hold is accurate and current. You can ask us to correct or remove information that you believe not to be accurate.
When you subscribe to our marketing materials you agree to receive future communication from us, both electronic and/or printed. This includes (but is not limited to) products, special offers and events.
We do not share marketing information with any third parties whatsoever. If you wish to stop receiving emails from us, you can unsubscribe at any point by clicking on the ‘Unsubscribe’ link that is placed in all our promotional emails. Alternatively, you can contact us directly to unsubscribe. To stop receiving printed marketing materials you can contact us by telephone, email or mail.
Please be aware that it is possible for you to continue to receive communications from us for a brief period of time subsequent to you changing your preferences whilst our systems update fully.
Cookies are flies of letters and number that are downloaded on to your device when you visit a site with the purpose of collecting internet log information as well as visitor behaviour information. This data is stored within your browser/device for the website to retrieve at a later time and is used to collate statistical reports on website/user activity.
If you would like further information regarding cookies, you can visit: www.allaboutcookies.org or www.aboutcookies.org It is possible to set your browser to not accept cookies within the browser settings, information relating to how to do this can be found in the above websites. In rare occasions, it is possible that some of the features of our website may not function correctly, if at all, with cookies disabled.
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