Privacy Policy

MINI FISHER – PRIVACY & DATA PROTECTION POLICY

(UK GDPR & Data Protection Act 2018 Compliant)

1. Introduction

Mini Fisher (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and lawfully. This policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

We do not sell or share your personal information with third parties for marketing purposes.

We do not send unsolicited marketing emails (“spam”).

2. Personal Data We Collect

We only collect basic personal data, including:

Name
Address
Email address
Telephone number
Order details
Delivery information
Payment confirmations (card numbers are not stored by us)
Social media usernames (if you interact with us online)
Cookie and website usage data

3. When We Collect Your Data

We collect personal data when:

You place an order (online, by phone, or email)
You make a purchase
You contact us
You interact with us on social media
You leave reviews
You use our website or submit forms

4. How and Why We Use Your Data

We use your personal data to:

Process and fulfil orders
Manage your account
Respond to enquiries
Handle returns, warranties, and customer service
Improve our website and services
Send marketing communications only with your consent

Lawful Bases for Processing

Contract – to fulfil your order
Consent – for marketing communications
Legitimate interest – fraud prevention, service improvement
Legal obligation – tax, accounting, regulatory compliance

Third‑Party Data Sharing

We may share your data with:

Payment processors (PayPal, Stripe)
Delivery and courier services
IT and website service providers
Fraud prevention agencies

We do not sell your data.

5. How We Protect Your Data

We use appropriate technical and organisational measures, including:

Secure ‘https’ encryption
Password‑protected systems
Restricted access
Secure third‑party payment processors

Sensitive payment information is handled only by trusted providers.

6. Data Retention Schedule

We retain personal data only as long as necessary:

Customer Orders & Accounts

Data: Name, address, phone, email, order history
Retention: 10 years
Reason: Legal, tax, warranty, accounting

Payment Information

Data: Payment confirmations, transaction IDs
Retention: 10 years
Reason: Accounting, fraud prevention
Note: Card numbers are not stored by Mini Fisher

Marketing Subscriptions

Data: Name, email
Retention: 5 years or until consent withdrawn

Customer Enquiries

Data: Name, email, phone, message
Retention: 2 years

Reviews & Testimonials

Retention: 5 years

Cookie Data

Retention: Based on cookie type (session or persistent)

Deletion & Anonymisation

After retention periods, data is:

Permanently deleted, or
Anonymised so it can no longer identify you

7. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (where applicable)
Withdraw consent for marketing
Request restriction of processing
Object to certain processing
Request data portability

Right to Complain

You may lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk Helpline: 0303 123 1113

8. Accessing or Correcting Your Data

To request access or correction, contact:

Mini Fisher, 55 Hatherley Crescent, PO16 9TH, Portchester, Hampshire Email: admin@minifisher.co.uk Telephone: 07795174198

We respond within one month. We do not charge a fee unless the request is excessive or repetitive.

9. Marketing Permissions

If you subscribe to our marketing communications, you agree to receive updates about products, offers, and events.

You can unsubscribe at any time by:

Clicking “Unsubscribe” in our emails
Contacting us directly

We do not share marketing data with third parties.

10. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device to improve your browsing experience.

We use cookies to:

Analyse website traffic
Improve navigation
Support essential website functions
Remember preferences

Types of Cookies We Use

Essential Cookies

Required for website functionality. Do not require consent.

Analytical Cookies

Help us understand how visitors use our site. Require consent.

Functional Cookies

Remember preferences and improve usability. Require consent.

Third‑Party Cookies

Used by:

Hosting providers
Analytics tools
Payment processors

Managing Cookies

You can disable cookies in your browser settings. Some features may not function correctly if cookies are disabled.

More information: www.allaboutcookies.org www.aboutcookies.org

11. External Links

Our website may contain links to other websites. This policy applies only to Mini Fisher. We are not responsible for external privacy practices.

12. Updates to This Policy

We review this policy regularly. Any updates will appear on this page.

13. Customer Data Request Form (SAR Form)

Subject Access Request (SAR)

Under UK GDPR, you may request access to the personal data we hold about you.

Your Details

Full Name: __________________________ Address: ____________________________ Email: ______________________________ Phone: ______________________________

Type of Request

☐ Access my data ☐ Correct inaccurate data ☐ Delete my data ☐ Stop processing my data ☐ Withdraw marketing consent ☐ Request data portability ☐ Request information about data use

Verification

Please provide one of the following:

☐ Driving licence ☐ Passport ☐ Utility bill (last 3 months) ☐ Other: __________________________

Details of Your Request

Declaration

I confirm the information provided is accurate and that I am the individual to whom the data relates.

Signature: __________________________ Date: ______________________________